Refund & Cancellation Policy.

1. Sign in and open Dashboard → Settings.
2. Choose to cancel your subscription and confirm.
3. Your status changes immediately — to canceling on a paid plan, or straight to cancelled during a trial — and the recurring mandate is cancelled with Razorpay so no further debit is attempted.

If the dashboard is unreachable, email legal@imitationengine.com from your account address with the word “cancel”. A cancellation request by email takes effect on the date we receive it, provided it is unambiguous and comes from the account email.

Deleting the plugin, uninstalling it, revoking your token, letting your Claude Code subscription lapse or simply not using the service does not cancel your subscription. Only cancelling cancels it.

• The trial requires a payment instrument. Razorpay may take a small verification charge at sign-up, which is refunded automatically — that is a card authorisation, not a subscription fee.
• The first real charge fires automatically at the end of the 3-day trial unless you cancel before then. Set yourself a reminder.
• Cancelling during a trial is immediate and ends access straight away. We do not run the trial to its end, because waiting would let the first charge fire. Cancel when you have decided, not before you want to stop using it.
• If you cancel in time you are never charged, and there is nothing to refund. If the first charge has already been taken, the paid-plan rules apply from that point.
• One trial per account and per person, ever.

In particular, none of the following is a ground for a refund:

• a clone that came out imperfectly, partially or not at all — fidelity varies with the target and is expressly not warranted (see the Terms);
• a target that blocks automation, requires authentication you do not have, geofences you, rate-limits you or changes its markup;
• the service, our API or the dashboard being unavailable, slow or broken for any length of time — there is no uptime commitment;
• a change, outage, price change, policy change or restriction by Anthropic, Razorpay, a hosting provider, Playwright or Chromium, including one that stops the plugin working;
• your allowance being exhausted, or a quota refusal mid-project;
• a feature being removed, deprecated, changed, or never shipping at all, including anything marked “coming soon”;
• you changing your mind, buying the wrong plan, buying the wrong billing period, or forgetting to cancel;
• your own environment — operating system, runtime versions, network, proxy or corporate policy — preventing the plugin from running;
• your Claude Code subscription lapsing, being suspended, or its limits being reached;
• termination of your account for breach of the Terms or the Acceptable Use Policy.

These are billing errors, not changes of mind, and we fix them without argument:

• Duplicate charges. You were billed more than once for the same period. We refund the duplicates in full.
• Charges after a valid cancellation. You cancelled properly and were charged anyway. Refunded in full.
• Charges after a trial you cancelled in time. Refunded in full.
• Wrong amount. You were charged more than the price applicable to your plan and period. We refund the difference.
• A charge you never authorised. Where a payment was made on your instrument without your authority and Razorpay confirms it, we refund it and close the account.
• Anything the law requires. Where a mandatory consumer right in your jurisdiction gives you a refund that this policy would otherwise deny, that right prevails and we will honour it.

Report a billing error to legal@imitationengine.com within 60 days of the charge appearing on your statement, with the payment reference. Later than that and we may be unable to reverse it through the processor.

We would rather have a fair reputation than one extra month of someone who is unhappy. So we may, entirely at our discretion and on a case-by-case basis, refund or credit:

• a first-ever payment where you subscribed by mistake and tell us within a few days, having made little or no use of the allowance;
• a renewal you clearly intended to cancel, where the account shows no usage in the new period and you raise it promptly;
• a period rendered largely unusable by a defect on our side that we can see and could not work around.

As set out in the Terms of Service, we may change, restrict or permanently discontinue the service at any time, including because it is no longer commercially viable to run.

• We will make reasonable efforts to give advance notice and will stop billing you and cancel mandates where we are able to.
• Output already on your machine is unaffected — it is your code, on your disk. Features that require our API stop working.
• We may, at our sole discretion, credit or refund the unused remainder of a period already paid at the time of a permanent shutdown. This is a discretion, not an entitlement.

• Refunds are issued through Razorpay to the original payment instrument only. We cannot refund to a different card, account, wallet or person, and we do not refund in cash, crypto or store credit.
• We initiate an approved refund within 7 business days of approving it. Razorpay and your bank then take their own time — typically 5 to 10 business days, occasionally longer for international cards.
• Refunds are net of any bank, gateway, currency-conversion or cross-border fee that is not recoverable, and of any tax already remitted where the tax authority does not permit reversal.
• If a refund cannot be processed to the original instrument — a closed card, a lapsed mandate — we will work with you on an alternative, but we are not liable for a refund that the processor will not route.
• A refund of a period ends access for that period immediately unless we say otherwise, and a refunded trial or period may make you ineligible for a further trial.

• Upgrades are self-serve and take effect immediately. Any amount already paid on the lower plan for the current period is not refunded or pro-rated unless we say so at checkout.
• Upgrading during a trial ends the trial and starts paid billing at once.
• Downgrades are not self-serve. Cancel the current plan, let the paid period run out, and subscribe to the lower one. No refund of the difference is given for the overlapping period.
• Changing billing period (weekly to monthly or back) works the same way — the new period starts fresh, with no credit for the old one.
• Usage allowance is per plan and per metering window. Changing plans mid-window does not restore spent units or carry unused ones across.

• If a renewal fails, Razorpay may retry it. Your account moves to past_due and keeps working for a grace period of about 72 hours, after which access lapses.
• Access returns as soon as a retry succeeds or you pay manually. A lapse caused by your payment failing is not grounds for a refund, a credit or an extension.
• A successful retry after a lapse is a valid charge for the new period. If you did not want it, cancel — do not rely on the payment failing again.

• We may suspend the account for the duration of a dispute and will submit our records of usage and cancellation state to the processor.
• Where a chargeback is decided against you, or is withdrawn, we may recover from you any fee the processor charged us in respect of it before restoring access.
• An account that has charged back a legitimate payment may be refused future service.

Email legal@imitationengine.com from your account address with the payment reference, the date and what you believe happened. We aim to acknowledge within 2 business days and to resolve billing questions within 7. If you are not satisfied with the outcome, the escalation route is in Governing law and dispute resolution — informal resolution first, then arbitration in India.

This policy forms part of the Terms of Service and is governed by the same law and dispute-resolution clauses. Where a mandatory consumer protection in your own jurisdiction gives you more than this policy does, that protection applies and nothing here is intended to remove it.